Author Archives: wcw

A greeting by any other name is just as sweet


Happy Diwali or Happy Deepavali? What is more important is that we always celebrate together as Malaysians. — KAMARUL ARIFFIN/YAP CHEE HONG/The Star

FOR a long time, we have wished our Indian friends “Happy Deepavali”, our Malay friends “Selamat Hari Raya” and our Chinese friends “Kong Hei Fatt Choy” in Cantonese or “Keong Hee Huat Chye” in Hokkien.

It was that simple. Everyone understood the goodwill behind the greetings. Nobody needed a dictionary, a cultural seminar, or a social media debate to explain what we meant.

Today, even the names of festivals can become controversial: Deepavali versus Diwali, Hari Raya versus Lebaran, buka puasa versus iftar, and Kong Hei Fatt Choy versus Gong Xi Fa Cai.

Call them what you will; the celebrations remain essentially the same. But identity matters, and we know how sensitive cultural and ethnic issues can be.

The irony is that Malaysia’s multicultural character has always rested on shared celebrations, open houses, exchanged greetings and food from different communities. Yet social media can turn almost every linguistic difference into a dispute.

Take Deepavali and Diwali. Both refer to the Hindu festival of lights, with the names shaped by regional, linguistic, and cultural traditions. Deepavali is widely used in Malaysia, Brunei, and Singapore, while Diwali is more common in parts of India and among Indian communities in countries such as the United States and Britain.

Neither should be treated as a threat to the other.

The same applies to Hari Raya and Lebaran. Hari Raya Aidilfitri is familiar in Malaysia, while Lebaran is widely used in Indonesia, alongside Idulfitri.

Shared traditions do not require identical vocabulary. We can appreciate our neighbours’ expressions without abandoning our own.

Buka puasa and iftar likewise refer to breaking the Ramadan fast. One term is a deeply familiar one in Malaysia, while the other is the Arabic term widely used across the Muslim world. Neither makes someone more religious or authentic.

The spirit of Ramadan lies in generosity, compassion, and fellowship, not in policing the words used at the dining table.

Among Malaysian Chinese, “Kong Hei Fatt Choy” and “Gong Xi Fa Cai” reflect different linguistic traditions. Cantonese, Hokkien, Hakka, and other Chinese dialects have shaped local speech, while Mandarin has become increasingly prominent through education and the media.

A Cantonese greeting is not outdated, just as a Mandarin greeting does not erase local heritage. Both have a place in our linguistically diverse society. Ultimately, the choice may come down to personal preference, family tradition, or simply what is most convenient.

But the growing dominance of Mandarin worries me, particularly in Penang, where the distinctive local variety of Hok-kien risks being lost.

Many younger Chinese Malaysians, having attended Chinese primary schools, are more comfortable speaking Mandarin than Hokkien. For Baby Boomers like me, who received our education in English-medium schools, navigating conversations in Penang can sometimes be a struggle.

I insist on speaking my distinctive Penang Hokkien, which I am proud of, but it may be a losing battle.

Then there is the wider debate over Christmas greetings.

In many Western countries, “Merry Christmas” was once the standard seasonal greeting, used freely in public spaces, workplaces, and schools. Increasingly, some institutions and corporations have adopted “Happy Holidays” instead.

There is a reasonable explanation for this. Christmas falls during a period when people also observe Hanukkah, New Year, and other religious or cultural occasions. “Happy Holidays” is intended to include everyone, including those who do not celebrate Christmas.

It can be a courteous gesture, although commercial considerations may have also played a part. The intention is to avoid assuming that everyone shares the same faith or tradition.

However, the growing use of “Happy Holidays” has also led to debates over what is commonly called woke culture, particularly the argument that public language should be adjusted to avoid excluding or offending particular groups.

In the United States and parts of Europe, critics argue that traditional Christian greetings are being abandoned in the name of diversity, sometimes creating the impression that the majority must set aside its customs to accommodate others.

There is a distinction between being considerate and becoming excessively anxious about causing offence.

In its best form, inclusive language encourages sensitivity and respect. In its worst form, it can make ordinary expressions seem unacceptable simply because not everyone shares the same beliefs.

There is nothing inherently wrong with saying “Happy Holidays” when addressing a mixed audience. Nor is there anything wrong with wishing someone “Merry Christmas”.

The problem begins when one greeting is presented as morally superior to the other, or when people are made to feel that saying “Merry Christmas” is insensitive, outdated, or politically incorrect.

Christians should not have to apologise for saying “Merry Christmas”, just as non-Christians should not be pressured to use the greeting.

Courtesy should leave room for both. A company may choose “Happy Holidays” for a general advertisement, while an individual may warmly wish a Christian friend “Merry Christmas”. There is no contradiction.

The purpose of inclusive language should be to widen the circle of respect, not erase familiar traditions. If every religious greeting is replaced by a neutral phrase for fear of offending someone, public life may become less contentious but also less meaningful.

Diversity should not require us to remove all references to faith and culture from our shared vocabulary.

The larger problem is not that different names exist, but that we sometimes treat those differences as challenges to our identity.

Learning another community’s preferred terminology is respectful. Humiliating someone for using a familiar expression in good faith is not.

If someone wishes us Happy Deepavali, Selamat Hari Raya, Kong Hei Fatt Choy or Merry Christmas, our first response should be to appreciate the goodwill behind the greeting.

Of course, precise terminology matters in certain contexts, including official documents and educational materials. Commu-nities should also be free to explain how they prefer their festivals to be named.

But respect must work both ways. We should not belittle another community’s language or demand that people abandon expressions rooted in family, heritage, and memory.

We must also distinguish genuine courtesy from compulsory conformity. It is courteous to ask how someone prefers to be addressed or to learn the name a community uses for its celebration. It is unreasonable to assume that every traditional expression is offensive simply because it is not universally shared.

Our multicultural identity is not built on having identical words for everything. It is built on understanding differences without feeling threatened by them.

Deepavali can co-exist with Diwali, Hari Raya with Lebaran, buka puasa with iftar, Kong Hei Fatt Choy with Gong Xi Fa Cai, and Merry Christmas with Happy Holidays.

Cultural pride should give us the confidence to cherish our own traditions while making room for others. If we can share our homes, food, friendships, and celebrations, surely we can accommodate different names for the same joy.

More importantly, Malaysia’s tradition of holding open houses during festive occasions remains one of our greatest strengths. Malaysians of different ethnicities and faiths visit one another, share meals, and celebrate together.

We do not need to turn every festival greeting into a religious or ideological debate. Sometimes, all it takes is common sense and a willingness to appreciate one another as fellow Malaysians.

Our country has long shown that people can live together without speaking, praying, or celebrating in exactly the same way. We should not allow excessive sensitivity to turn every greeting into a test of political correctness.

Good manners are not about finding one approved phrase for everyone. They are about understanding the person, the occasion, and the goodwill behind the words.

In Malaysia, we do not need to speak exactly the same language to understand one another. Sometimes, the most Malaysian response is also the simplest: smile, say thank you, and wish one another well.

After all, whatever names we use for our festivals, the spirit remains the same. We are Malaysians celebrating together, sharing goodwill, and embracing the goodness that brings us closer.

Mat rempit are not political props


Danger on the roads: A file photo provided by the police of a round-up of motorcycle riders caught performing stunts near in George Town. — PDRM Penang

IT used to be just a small group of young men speeding down the road on their roaring motorcycles – but now, it seems to have grown monstrously.

Last week, Penang police had to break up a large illegal street racing event near the Butterworth Outer Ring Road toll plaza in Bagan Ajam.

A large-scale operation was carried out after viral social media videos showed a massive crowd of mat rempit. They reportedly blocked the highway toll exit with their bikes to turn the public road into a makeshift racing circuit. The illegal blockade forced heavy vehicles like lorries to slam on their brakes, disrupting traffic and causing severe safety risks.

In April, a group of mat rempit in Kota Baru turned the flyover ramp of the newly upgraded Sultan Ismail Petra Airport into an illegal racing track.

While these are obviously illegal gatherings, Malaysians have also noticed large scale “convoys”, or sanctioned motorcycle rides, led by politicians.

No one argues against convoys that have received the approvals of the respective authorities, including the police.

But there have been fatal accidents.

In July, four riders died in a crash involving 12 motorcycles and a car on the East Coast Highway near the Jabor toll plaza in Kuantan.

They were reportedly travelling towards Kemaman, Terengganu, for a RXZ members gathering (RXZ refers to the Yamaha RX-Z motorcycle model).

In August, five participants died in separate road accidents while travelling to or returning from the RXZ members 7.0 gathering in Terengganu.

The event attracted thousands of motorcycle enthusiasts. Obvi-ously, there is an attraction among Malaysia’s young voters for motorcycle convoys.

But there is something seriously wrong when politicians, who should be setting examples of responsible behaviour, choose to court popularity by organising or joining motorcycle convoys without giving sufficient attention to the message they are sending.

The sight of a politician surrounded by hundreds of motorcyclists may make for an impressive photograph.

The roar of engines, the cheering crowds, and the spectacle of motorcycles moving together can create an atmosphere of excitement. For a politician seeking public attention, it is an opportunity that’s difficult to resist.

But beyond the photographs and social media postings, a more fundamental question needs to be asked: What exactly are these politicians promoting?

Are they encouraging responsible riding, road safety, and constructive engagement with young people? Or are they simply exploiting the appeal of the mat rempit culture for political mileage ahead of the general election?

This is not an argument against motorcyclists. Far from it.

Millions of Malaysians depend on motorcycles for their daily commute, while many young people have a genuine passion for motorcycles, engines, and motorsports. They deserve respect, opportunities, and the right to pursue their interests safely.

We must also be careful not to label every young motorcyclist a mat rempit. Not everyone who joins a convoy is involved in illegal racing, dangerous stunts, or traffic offences.

There is a clear distinction between celebrating motorcycle culture and appearing to glamorise behaviour associated with reckless riding, illegal street racing, and a disregard for traffic laws.

Politicians, of all people, should know the difference.

More importantly, they should understand that their public appearances carry a responsibility that goes beyond the immediate excitement of an event.

Malaysia has spent years trying to educate road users about the dangers of reckless riding. Road safety campaigns warn against speeding, dangerous manoeuvres, and the failure to wear helmets.

Families have lost sons and daughters in road accidents, while survivors have had to live with permanent injuries.

Motorcyclists are particularly vulnerable because they have little physical protection when an accident occurs. A moment of recklessness can destroy not only the rider’s future but also the lives of family members who depend on them.

Against this backdrop, politicians should be sending an unmistakable message: Obey the law, respect other road users, and never put lives at risk for entertainment, excitement, or public attention.

Instead, there are political leaders who enthusiastically associate themselves with motorcycle gatherings without making responsible riding a clear priority.

These politicians risk sending precisely the wrong signal. It is not enough to insist that an event is merely a community engagement programme.

Last month, a political party even added a religious twist to its massive motor convoy by claiming it was aimed at propagating faith.

The public is entitled to examine the circumstances, the conduct being encouraged, and the example being set.

If politicians want to reach out to young motorcyclists, they should do so by promoting discipline, providing opportunities, and addressing their concerns. They should not depend on the spectacle of a convoy to create an impression of popularity.

Unfortunately, this sort of political theatre has become increasingly familiar.

A politician turns up at an event, is greeted enthusiastically by a crowd, poses for photographs, perhaps climbs onto a motorcycle, and leaves with a collection of images suitable for social media platforms.

The message is simple: Look at how popular I am; look at how many young people support me.

But popularity is not the same as good leadership, and a large crowd is not proof that a politician has earned the public’s trust.

The problem with politics built around such spectacles is that it rewards immediate visibility rather than meaningful results.

Politicians cannot tell young people to obey the law on Monday and then appear indifferent to the same issue when seeking their support on the weekend.

It would be good if politicians use such gatherings to promote helmet use, road discipline, and community safety, and not merely to “ride” a wave of popularity.

If the principal attraction is the political spectacle, then the exercise deserves greater scrutiny.

Where are the politicians when the cameras are gone? The real test begins when the engines stop and the cameras are switched off.

What have these politicians actually done for the young people whose company they so eagerly seek?

These are fair questions, not an attempt to deny politicians the right to engage with any section of society.

Young people should not be treated as a convenient audience that can be mobilised whenever a politician needs to demonstrate grassroots support.

They are citizens with real problems, ambitions, and expectations. They deserve more than an occasional appearance by an elected representative.

For some, motorcycles are simply a means of getting to work. For others, they represent an affordable hobby or a possible career.

A minority may be drawn into illegal racing because of peer pressure, the excitement of speed, or the desire for recognition.

The motivations are not all the same, and the solutions cannot be reduced to blanket condemnation.

Neither can the problems be solved by politicians who choose to flatter young people without challenging behaviour that endangers them and others.

A responsible leader must be prepared to tell a crowd what it needs to hear, not merely what it wants to hear. That includes reminding riders that public roads are not racing circuits, that dangerous stunts are not a demonstration of courage, and that no politician’s presence gives anyone permission to break the law.

Politicians must also recognise that public perception matters. Their actions can legitimise an activity, influence behaviour, and communicate priorities, whether or not that is their stated intention.

If they want to participate in motorcycle events, they should make their commitment to road safety visible and unmistakable.

They should also be quick to condemn dangerous behaviour regardless of whether or not the offenders are their supporters.

Ordinary Malaysians who drive home after work, parents taking their children to school, and pedestrians crossing busy roads have every right to expect that public safety will not be comĀ­promised for a politician’s publicity.

That is a far more constructive approach than treating motorcycle convoys as political rallies in disguise.

Ultimately, the measure of a successful motorcycle event should not be the number of engines roaring down the road, the size of the crowd, or the number of views generated on social media. It should be whether the event promotes responsible riding, strengthens community ties, and leaves participants with a better understanding of their responsibilities.

There is nothing wrong with a politician wanting to connect with young people. Politicians are free to ride alongside the people they represent. But they must also be prepared to lead them in the right direction.

A convoy may generate publicity for a politician. But it takes a real leader to ensure that young Malaysians do not become casualties of a culture of recklessness – or victims of political expediency.

F1 fever must not cloud judgement


Speedy thrills: Eventual race winner Max Verstappen leading the field at the start of the race in Sepang on Oct 4. Will the thrill continue if Malaysia begins hosting F1 regularly again? — GLENN GUAN/The Star

THE excitement after the spectacular race at Sepang is understandable, but before Malaysia welcomes Formula 1 back on a permanent basis, we need to know whether the numbers add up.

After nine years away from the F1 calendar, Sepang once again became the centre of international motorsport attention when it hosted the Bahrain Grand Prix from Oct 2 to 4.

The roar of the engines, the excitement of the crowd and the sight of the world’s best drivers battling it out at Sepang brought back wonderful memories for Malaysians.

The race delivered a spectacle, drew an unprecedented crowd, reportedly over 200,000, and reminded us why this circuit remains one of the finest in the region.

There is little doubt that F1 has not lost its appeal among Malaysians. The atmosphere was electric, and the sight of fans filling the grandstands was encouraging for everyone who wants to see Sepang retake its place on the international sporting stage.

But before we allow ourselves to be swept away by the euphoria, we need to take a deep breath.

A successful race weekend does not automatically make a commercially viable annual event. That is the distinction we must make as discussions gather pace over the possibility of bringing F1 back to Malaysia permanently.

After witnessing the enthusiasm at Sepang, it is easy to conclude that Malaysia should seize the opportunity before it disappears.

The temptation is understandable but let’s not let our euphoria affect our thinking.

A major sporting event is not simply about the excitement it generates over three days. It is also about the financial commitments that come with it, year after year.

And F1 is an expensive business.

Sepang International Circuit chief executive officer Azhan Shafriman Hanif has estimated that Malaysia would need to spend at least RM300mil annually to secure a permanent place on the F1 calendar, including hosting rights and local preparations.

That is a substantial sum, particularly when the government must balance competing demands on public finances at a time it is cutting its spending.

Malaysia’s previous experience should also serve as a reminder.

The country hosted the Malay-sian Grand Prix from 1999 until 2017, when the race was dropped because the costs had become difficult to justify against the returns.

We have been down this road before. We should not assume that the economics have suddenly changed simply because the crowds returned for a weekend.

There is, of course, an important difference between the recent Bahrain Grand Prix and a regular Malaysian Grand Prix. Bahrain bore the hosting rights fees for the Oct 2-4 event, while Malaysia paid for local preparations, estimated at between RM10mil and RM16mil.

In other words, this was not a test of whether Malaysia can bear the full financial burden of hosting an annual F1 race.

It was an opportunity to demonstrate that Sepang could deliver a major international event at short notice, attract fans, and provide a venue capable of meeting the sport’s demanding requirements.

It was a valuable achievement. But it is not the same as proving that a permanent return would pay for itself.

The distinction matters because the headline figures can be misleading. Estimates that a race could generate more than RM1bil in economic activity are certainly encouraging. Hong Leong Investment Bank Research has put the potential economic output of the October event at between RM1.1bil and RM1.3bil.

However, economic output is not the same as revenue collected by the government, or profit earned by the circuit.

A hotel room booked by a foreign visitor, a meal purchased at a restaurant, and a taxi ride taken during race weekend all contribute to economic activity.

But the government does not receive the entire value of those transactions. Businesses incur their own costs, while some of the spending would have taken place in Malaysia even without the race.

We need to distinguish between gross economic impact, direct commercial revenue, tax receipts, and the actual financial return on public expenditure. These are not interchangeable figures.

Malaysian Investment Development Authority chairman and senior political adviser to the Prime Minister Tengku Datuk Seri Zafrul Abdul Aziz rightly said that while Sepang remains a world-class circuit, a return cannot rely on prestige alone.

He asked for the government to carefully weigh the high hosting costs against the actual economic return on investment.

“Can we make F1 profitable enough for Malaysia?” he said, asking everyone to look at the broader economic returns.

Perhaps the burden of hosting an F1 race in Malaysia should not just be shouldered by the government but also by corporate and private entities who can support the event.

A proper cost-benefit analysis must therefore go beyond the number of spectators or the estimated value of tourism spending.

It must establish how much money Malaysia can realistically earn, how much it must spend, and who ultimately benefits.

Ticket sales, corporate hospitality, sponsorship, broadcasting, and commercial partnerships must all be examined.

So must hotel occupancy, airline bookings, visitor spending, and the number of tourists who come to Malaysia specifically because of the race.

Just as importantly, the analysis must identify how much of that spending represents genuinely additional economic activity rather than expenditure that would have occurred anyway.

There are also costs that may not be immediately obvious to the public.

These include circuit upgrades, safety requirements, transport arrangements, traffic management, security, staffing, logistics, and other operational expenses. We must also consider the cost of tying up public funds that could be used for other priorities.

A five-year hosting commitment at RM300mil annually would amount to RM1.5bil before allowing for any additional costs or changes in expenditure. That is not a small undertaking.

The government must be satisfied that the benefits justify such a commitment, rather than relying on optimistic projections or the assumption that a prestigious event will inevitably bring prosperity.

None of this means that Malaysia should abandon its ambition to host world-class sporting events. F1 offers international exposure, attracts a global audience, and can help promote Malaysia as a destination for tourism, business, and investment.

The event can also support local businesses, create employment, and inspire a new generation of motorsport enthusiasts. Sepang has an established reputation, and the recent race has shown that there remains considerable interest in the sport in Malaysia.

We must also be realistic about the extraordinary circumstances surrounding the Bahrain Grand Prix in Malaysia. The event was a one-off arrangement following the cancellation of the original race in Bahrain amid the conflict in the Middle East.

The novelty of seeing F1 back at Sepang after nine years, coupled with the unusual circumstances of the event helped generate considerable interest.

Can the same attendance figures be sustained every year?

Will international visitors continue to arrive in similar numbers once the novelty wears off?

We should also examine the practical lessons from the race. The large crowds demonstrated the circuit’s appeal, but reports of transport difficulties highlighted the need to improve the overall spectator experience.

A successful event must be judged not only by what happens on the track, but also by how efficiently people can get there, move around, and return home.

If Malaysia is serious about hosting F1 again, these issues must be addressed as part of a comprehensive business plan.

There is another consideration: competition.

Malaysia is not the only country interested in hosting F1. Other venues are competing for places on a crowded calendar, and any return of the race in Malaysia would depend on securing a slot as well as negotiating acceptable commercial terms.

We cannot assume that the opportunity will automatically be available, nor should we agree to unfavourable terms simply because we fear losing out to another country.

An independent assessment would help separate genuine returns from promotional claims. It would also provide a sound basis for comparing F1 with other major sporting and tourism events that Malaysia could host with the same resources.

But we should not confuse caution with a lack of ambition.

A country can be proud of its sporting achievements while remaining disciplined about public expenditure.

Ultimately, the question is not whether Malaysians want F1 back. The recent race has shown that many clearly do.

The question is whether Malaysia can afford to host it year after year, whether the returns justify the costs, and whether the benefits will reach the wider economy and the public.

Let us enjoy the spectacle, celebrate Sepang’s success and welcome the renewed international attention. But before we sign a long-term contract, let us make sure the numbers add up.

When it comes to spending public money, enthusiasm is welcome. Euphoria, however, must never replace sound judgement.

The haze knows no borders

THE rain over the past few days has brought some relief to Malaysians suffering from the haze caused by Indonesia’s worst wildfire crisis in more than a decade. But it is only a temporary reprieve.

The haze continues to affect Malaysia, Brunei and Singapore, with the situation particularly worrying in Central Kalimantan, where thick smoke, hazardous air pollution and widespread damage to forests and wildlife have been reported.

This is no longer just Indonesia’s environmental problem. The fires are affecting neighbouring countries, turning a domestic crisis into a regional concern.

Deputy Prime Minister Datuk Seri Ahmad Zahid Hamidi has said Malaysia is still awaiting a formal response from Indonesia to its offer of assistance.

Malaysia is prepared to deploy firefighting assets, including a Bombardier CL-415MP water-bombing aircraft, three helicopters, and 52 to 55 personnel from various agencies.

The offer was conveyed directly to Indonesian President Prabowo Subianto and Vice-President Gibran Rakabuming Raka during Ahmad Zahid’s official visit to Jakarta.

Yet, there has been no formal response so far. Media reports suggest Malaysian officials remain positive, indicating that Indonesia may either feel it does not need outside assistance or believes it can manage the fires with its own resources.

Perhaps our offer, while well-intentioned, is simply not enough to address the enormous scale of the operation required.

Indonesia has reportedly mobilised substantial domestic resources, including thousands of ground personnel, military personnel and volunteers across Sumatra and Kalimantan. Helicopters have also been deployed to tackle hotspots.

It is fair to acknowledge that Indonesian authorities know the terrain better than anyone else. The absence of a formal response does not necessarily signal a breakdown in communication, as bilateral discussions are continuing.

Cross-border assistance in such situations is diplomatically sensitive.

Governments naturally prefer to manage emergencies within their own borders, particularly when these involve sovereign authority and the enforcement of domestic policies. Indonesia is no exception.

But while the fires continue to burn, its neighbours are left choking.

As of Oct 10, Central Kalimantan reportedly recorded 288 high-confidence fire hotspots, the highest among Indonesia’s six priority fire-control provinces. Fires around Palangka Raya have contributed to a deterioration in air quality.

The scale of the disaster is alarming. Reuters has reported that Indonesia is experiencing its most intense wildfires in 11 years.

Estimates from environmental organisations suggest that at least 800,000ha of land has caught fire across Indonesia in 2026, although the exact figure remains uncertain.

Wildlife is also under threat. Videos circulating on social media have shown various animal species, including orang utans, caught up in the fires and their aftermath.

Conservation teams have been rescuing animals suffering from burns and smoke exposure. In West Kalimantan alone, local conservation authorities have reportedly rescued 46 orang utans since August.

Indonesia may prefer to handle the crisis independently, but the situation remains troubling.

The country’s Forestry Ministry reportedly recorded 793 high-confidence hotspots nationwide on Oct 10, up from 437 the previous day. Central Kalimantan alone accounted for 288 of them. The ministry has said it is strengthening ground and aerial firefighting operations.

One of the biggest challenges is that many fires occur on peatland. Such fires can smoulder underground and reignite even after surface flames have been extinguished.

Hot, dry conditions associated with El Nino are making the situation harder to control.

For Malaysians, the consequences are all too familiar. Smoke can travel across the Malacca Strait, affecting air quality far from the fires themselves.

This is more than an inconvenience. Fine particulate matter in haze can aggravate asthma and other respiratory conditions, while increasing the risk of cardiovascular problems.

School closures, reduced outdoor activities and disruptions to daily life also carry economic costs. Businesses may suffer as people stay indoors, while tourists may reconsider visiting Malaysia if the haze persists. The resulting losses could be substantial.

What we are witnessing is no longer merely a seasonal forest-fire problem. It has become a serious regional environmental and public health crisis.

How long will it last? Reports suggest the crisis could continue into November if significant rainfall does not arrive.

Against this backdrop, a statement reportedly made by Syahganda Nainggolan, head of Indonesia’s government communications agency, is hardly helpful.

He was quoted as saying: “We don’t just send smoke. When there is no smoke, we send oxygen. The oxygen in Singapore and Malaysia also comes from our forests.”

Such remarks do little to reassure Indonesians’ neighbours, whose citizens are bearing the consequences of the fires.

Malaysia has offered assistance, and Indonesia has the right to determine how best to manage the emergency within its borders. But the haze does not respect national boundaries, and neither should the spirit of regional cooperation.

Asean has long recognised the need for countries to work together on transboundary haze pollution. This is precisely the kind of crisis that calls for that commitment to be put into practice.

The immediate priority must be to contain the fires, protect vulnerable communities and prevent further damage to forests and wildlife.

The skies may clear after the rain but unless the underlying problem is addressed, the haze will return.

For Malaysia and its neighbours, the question is not simply when the smoke will disappear. It is whether the region can work together to stop it from returning.

The ‘unknown’ Aziz Ishak

By Founding Fathers with Abu Talib Ahmad


Cabinet colleagues:Abdul Aziz having a conversation with the Tunku after the first Cabinet was formed.

ABDUL Aziz Ishak (1922-1999) was a controversial figure, whether as colonial civil servant, journalist or politician. He remains an enigma unlike his brother Yusof who was well known both as a journalist and the founder of Utusan Melayu and as the first President of Singapore after the separation with Malaysia in 1965.

Aziz was, in fact, the only member of the pre-war Kesatuan Melayu Muda (KMM) to have served in the 1955 and post-Merdeka Cabinets under Tunku Abdul Rahman. Be-tween 1955 and 1963, he was the Minister for Agriculture and Co-operatives. He resigned from the Cabinet due to irreconcilable differences with the Tunku and other Cabinet colleagues.

As Minister of Agriculture and Co-operatives, his efforts in rural development to improve the lives of padi farmers and fishermen were important although less known compared with similar efforts undertaken by the Rural Development Ministry.

Another equally important aspect of his political career was his detention between 1965 and 1966 under the Internal Security Act during the Indonesian confrontation.

He was accused of being a traitor and collaborating with Indonesian agents to form a government-in-exile, a charge that he denied.

In his book Special Guest: The Detention in Malaysia of an Ex-Cabinet Minister he describes in detail the irreconcilable differences with the Tunku and the events that led to his resignation, subsequent detention and release. The book was banned and only allowed restricted access in university libraries.

His earlier biographical account Katak Keluar dari Bawah Tempurong stopped at 1955 and his subsequent appointment as minister.

As a result, not much is known about Aziz Ishak and his role in the struggle for independence through the newspaper Utusan Melayu and in the political arena when he was head of Selangor Umno and Selangor Alliance in the mid-1950s when the political bargaining among the Alliance partners were struck.

It was through journalism that Aziz became widely known in Malaya. He wrote feature articles on Umno, on the state and federal administrations and occasionally editorials.

Aziz was a member of the KMM while he was a fisheries officer in Kuala Kurau. In 1946, he and Abdul Samad Ismail formed Gerakan Ang-katan Melayu Sedar (Geram), which was refused registration by the colonial authority. It was closely watched by the Special Branch.

Geram was critical of the Malayan Union; it was also critical of Umno because of the prominent role of the feudal aristocracy within the movement. Geram died a natural death when Aziz moved to Kuala Lumpur in 1948 as Utusan Melayu correspondent in the central region.

Aziz was the only journalist who was appointed a member of the Federal Legislative Council and he played an active role in its proceedings.

In September 1951, he urged the government to declare an end to the Emergency.

His political involvement was varied. Before 1942, Aziz was a member of the KMM and after 1945 sympathized with the PKMM. However in 1950 he joined Umno when it was still led by Datuk Onn Jaafar although his idea of full independence for Malaya at this time was neither acceptable to Onn nor the Tunku.

When the Independence of Malaya Party was formed in 1951 by Onn, Aziz became deputy chairman of the IMP’s Kuala Lumpur branch and contested the 1952 elections in Sentul but lost to the Alliance candidate.

In the same year, he left the IMP due to personal differences with Onn. Upon the Tunku’s encouragement, he rejoined Umno in April 1953.

Aziz then held important positions within Umno and the Alliance. In 1953, he was appointed to the Alliance Round Table Confe-rence that called for an early general election in Malaya.

In 1955, he was appointed head of Selangor Umno and chairman of the Selangor Alliance. He was very much involved in drafting the 1955 Alliance manifesto for the general election held that year; the manifesto covered issues such as Malay language, agriculture, economy, education, and finance.

In the elections, he stood on the Alliance ticket and won in Kuala Langat. He faced a Parti Negara candidate, a former schoolmate.

Despite official backing for Parti Negara, including from the colonial police force, the Alliance went on to win the first national elections, taking 51 of the 52 seats.

Earlier in September 1954, Aziz had campaigned actively with the Tunku in the Terengganu election which was won by the Alliance despite open support for Parti Negara by the British.

Aziz was appointed Minister of Agriculture and Co-operatives, a post he kept until 1963. Tun Abdul Razak took note of Aziz’s useful work among the rural folk, especially the setting up of co-operatives to eliminate the exploitation by middlemen.

The year 1955 saw a growing rift between Aziz with his Cabinet colleagues, notably the Tunku and Abdul Razak who was overall in charge of rural development.

Aziz’s blunt criticisms of ministers, such as the wearing of uniforms, did not endear him well with the Tunku.

He was also unhappy at the Alliance’s neglect of the 1955 manifesto due to the exuberant push for political independence.

In his memoirs, Aziz claimed that the 1955 Cabinet was beset with policy differences on various issues, including the replacement of expatriate British officers with Malayans or Malayanisation. Aziz was equally passionate on press freedom that he claimed had been eroded after 1955.

Aziz resigned from the Cabinet in 1963 after he was transferred to the Health Ministry. Soon after, he was expelled from Umno.

Perhaps there was no place for a socialist in a Cabinet that was pursuing capitalistic policies and firmly committed to upholding a free-market economy. He turned down all subsequent offers of state and federal awards. Yet one cannot deny his contributions in the struggle for independence.

Abu Talib Ahmad is Professor of History at Universiti Sains Malaysia and author of Malay-Muslims, Islam and the Rising Sun: 1941-4. The Founding Fathers series is coordinated by Dr Joseph Fernando of Universiti Malaya, Kuala Lumpur, and Research Editor Dr Lee Kam Hing (leekh@thestar.com.my).

Compassion has limits, so must immigration


Tipping point: A bus carrying Myanmar nationals being repatriated from Malaysia seen heading toward to navel base in Lumut. —AFP

IT’S a problem that has been festering for far too long. Now, Malaysia has reached a point where we can no longer avoid having an honest conversation about illegal immigrants and refugees living and working in the country.

We already have more than 200,000 UN-registered refugees and maybe tens of thousands more unregistered ones. The Government’s decision to begin repatriating Myanmar nationals who are willing and eligible to return home is therefore understandable and deserves to be supported.

It is part of the basic responsibility of any government to manage its borders, enforce immigration laws and determine who has the right to remain in the country.

The first group of 1,476 Myanmar nationals has been repatriated under a wider programme involving 5,000 people. The Government has stressed that that the process is voluntary and will be carried out in coordination with Myanmar.

That distinction matters.


Myanmar refugees getting on board Myanmar’s naval ship UMS Moattama for their journey home. — Bernama

Malaysia can be compassionate without abandoning immigration control. We can be humane without allowing our immigration policies to become meaningless.

For years, Malaysia has opened its doors to people fleeing war, persecution and poverty. We have done so even without being a signatory to the 1951 UN Refugee Convention.

The burden has nevertheless grown enormously as the birth rate of certain ethnic groups exploded. As of February this year, UNHCR figures showed some 215,600 refugees and asylum seekers registered in Malaysia, including about 193,800 from Myanmar.

Of these, around 126,000 are Rohingya, which has resulted in a great deal of unhappiness among many Malaysians regardless of race and religion.

The continuous presence of many foreign beggars at tourist spots especially around the prime Bukit Bintang area – and the inability of the authorities to stop them – has angered many Malaysians.

Without a doubt, behind every statistic is a complicated human story. Some came because they were escaping persecution. Others came because Malaysia offered jobs and economic opportunities.

Some have legal documents, some have refugee documentation, while others have fallen outside the system altogether.

This is precisely why we need a proper distinction between refugees, asylum seekers, legal foreign workers and undocumented migrants.

They cannot all be treated as one. The most difficult question, of course, concerns the Rohingya.

Social media is full of videos from netizens complaining about their lifestyles and inability to live with their Malaysian neighbours, especially in the Selayang area.

There is a growing rumbling among Malaysians that those who have been here for years should be returned home to Myanmar.

That is understandable from the perspective of a country struggling to manage a large foreign population. But saying that people should return is much easier than making it happen.

Myanmar has historically refused to recognise the Rohingya as citizens, and the conditions in Rakhine State remain deeply complicated.

The United Nations refugee agency has also warned that Myanmar remains unsafe and that any return must be voluntary, informed, safe and dignified.

If Malaysia wants the Rohingya to return, the question is not simply whether Kuala Lumpur wants them to go.

The question is whether Naypyidaw will genuinely accept them back, whether they will have a place to return to, whether they will be safe and whether there will be an international mechanism to monitor their return.

Without those conditions, forced repatriation would simply move a humanitarian problem from one country to another.

That does not mean Malaysia has to accept an open-ended refugee policy either. It means we need a realistic policy. Malaysia cannot become a permanent settlement for refugees from every regional conflict.

Our politicians have to be blamed. They were the ones who welcomed them, believing that playing the “Muslim brotherhood” narrative would win them votes.

In 2016, then-Prime Minister Datuk Seri Najib Tun Razak and PAS president Tan Sri Abdul Hadi Awang attended a solidarity rally in Kuala Lumpur to express support for the Rohingya.

Decades later, it has backfired badly, and these politicians washed their hands of this fiasco.

At the same time, we cannot simply deport people to places where they may face genuine danger, or even death.

There is a middle ground: registration, screening, temporary protection, work rights where appropriate, strict enforcement against criminal activity, and eventually a credible pathway towards voluntary return when conditions permit.

The same principle should apply to foreign workers. Malaysia has benefited enormously from foreign labour. Our plantations, construction sites, factories, restaurants and other industries have relied on workers from countries such as Bangladesh, Pakistan, Indonesia, Nepal and Myanmar.

And we should acknowledge an important fact: many of these workers are here legally. The Immigration Department lists Bangladesh and Pakistan among approved source countries for foreign workers, subject to the relevant rules and quotas.

So, the issue should not be about nationality but neither should we dismiss the discomfort felt by ordinary Malaysians when they see large concentrations of foreign workers in their neighbourhoods, public spaces and businesses.

That discomfort needs to be understood, rather than immediately dismissed as xenophobia.

There is a difference between saying “we don’t want foreigners” and saying “we need better control of the number, location and conditions of foreign workers”.

Malaysia needs foreign workers in certain sectors. But such labour should supplement our workforce, not become an excuse for employers to avoid investing in productivity, automation and better wages for Malaysians.

The Government therefore has to manage both sides of this equation: the needs of business and the concerns of citizens.

Legal workers must be treated properly and paid according to the law. Employers must be responsible for their workers. Recruitment agents must be properly regulated.

And when employment ends, repatriation must actually take place rather than leaving people stranded or slipping into the undocumented economy.

Our own immigration rules already require employers to ensure that foreign workers are repatriated when their employment ends, through the proper channels.

The bigger issue is enforcement. For too long, Malaysia’s immigration debate has swung between two extremes – complete tolerance on one side and blanket hostility on the other but neither approach works. We need a grown-up immigration policy.

For the Rohingya, Malaysia will need diplomacy, not slogans. If Myanmar is eventually prepared to accept them and create genuine safe conditions, voluntary return should be part of the solution.

The problem now is that no one wants the Rohingya. Myanmar does not want them as they are not recognised as its citizens.

Western countries which may criticise the repatriation do not qualify to take a strong stand against us – they are welcome to take in the Rohingya to walk the talk.

But until then, Malaysia needs to manage the reality in front of us. We cannot permanently carry the refugee burden for the region and pretend that immigration controls do not matter.

Malaysia can remain a compassionate country while also being a country with borders, laws and limits.

That is not a contradiction. It is what a responsible country is supposed to be. However, patience among many Malaysians is running thin.

Malaysia could do with a little more ‘boring’


Stability is key: The endless politicking in Malaysia might be welcomed as a little spice across the Causeway but spice is not what attracts investors, it’s predictability, says the columnist. — THOMAS YONG/The Star

MALAYSIAN news companies are used to getting calls from their counterparts in Singapore looking for content they can use to help fill up their pages, especially when the more exciting news comes from across the Causeway.

For the past few weeks, news breaks have taken place at a swift pace – from the constitutional crisis in Negri Sembilan to the house arrest decision for Datuk Seri Najib Tun Razak, which has sparked a national debate.

Umno, a main component partner in the Federal Government, has also been posturing and taking a different approach on several issues.

Last week, the Negri Sembilan palace sacked the entire state executive council at almost midnight. Before that, Mentri Besar Datuk Ismail Lasim announced the state exco endorsed a disputed proclamation to remove Yang di-Pertuan Besar Tuanku Muhriz Tuanku Munawir, though the MB had earlier claimed he signed that document under duress.

And before the week was out, the neighbouring Melaka state government announced the dissolution of the state assembly.

So Malaysians will now see an election coming up – just a month after the Negri Sembilan state polls.

It’s an endless round of politicking in Malaysia, with which we can expect the usual unproductive rhetoric with divisive race and religious narratives.

Seriously, Malaysia could do with being a little more boring.

Perhaps we need to learn an uncomfortable lesson: Being boring is not necessarily a bad thing.

In fact, when it comes to attracting investors, boring can be downright good. Investors are not tourists. They don’t come here looking for excitement, drama, or a political plot twist every few weeks.

They are looking for something much less glamorous: political stability. Investors don’t want to spend their time talking to political leaders to secure a deal only to see the leaders they talked to losing their jobs.

So with the uncertainties ahead of a general election that will possibly take place a year from now, no one should be surprised if investors decide to put their plans on hold.

As always, the losers are the rakyat.

They want to know what the rules are today, what they are likely to be tomorrow and, preferably, what they will look like five years from now.

They do not want surprises, especially when we have PAS leaders talking of changing and discarding tested laws simply because they date back to the colonial era.

Our legal system has worked well and that is our asset. When businessmen sign deals, they know they can trust the legal system if they need to seek redress, unlike in Cambodia, Indonesia, Thailand, or Vietnam where the systems are different.

Malaysia has done remarkably well in attracting investments, particularly in the electrical and electronics, data centre, semiconductor, and digital sectors.

Bank Negara Malaysia has said that strong fundamentals, a deep production ecosystem, and supportive policies are sustaining investor confidence.

But we should not take that confidence for granted. The global investment landscape is becoming more competitive.

Countries are fighting for the same factories, data centres, technology companies, talent, and billions of ringgit in capital.

And investors have choices. They can ask very simple questions: Is the government stable? Are policies consistent? Can regulations be understood?

Will a decision made today still be valid tomorrow? Can I plan my business without having to read the political tea leaves every morning? These are not unreasonable questions.

Singapore has built much of its economic reputation around precisely these qualities. Its economic agencies point to political stability, transparent institutions, and a pro-business environment as important reasons global companies use it as a regional hub.

There is a reason why Singapore can sometimes appear, well, boring.

The trains arrive on time, the airport works efficiently, the rules are clear, government agencies tend to know what they are doing – and investors seem to like this kind of boring.

A recent assessment by global management consulting firm Kearney placed Singapore eighth in its 2026 FDI Confidence Index, reflecting the investment intentions of more than 500 senior executives from major international companies.

Singapore’s stable regulatory environment and efficient business processes were cited among its strengths.

Never mind if the politicians are extremely boring and most people cannot remember their names. The Singapore press can’t even call up their ministers directly unlike in Malaysia.

Malaysia, of course, has something Singapore doesn’t have in the same abundance: space, natural resources, a large domestic market, a sizable workforce, manufacturing expertise, and enormous potential.

We don’t need to become Singapore but perhaps we could learn to be a little more predictable. That does not mean Malaysia should stop reforming.

Reforms are necessary. Some old policies need to be removed. Some new ones must be introduced. Inefficiencies have to be tackled and difficult decisions cannot always be postponed simply because they are politically inconvenient.

But there is a difference between reform and constant uncertainty.

What worries businesses is not necessarily change itself. It is the possibility of having to change direction every time there is a new political development.

Malaysia sometimes behaves as though every policy announce-ment must have a little drama attached to it. We debate, counter-debate, clarify, clarify the clarification, then someone says the clarification was misunderstood.

By then, the investor has probably gone for lunch, or worse, flown out of KLIA.

This is where the government’s emphasis on political stability matters.

Prime Minister Datuk Seri Anwar Ibrahim himself recently said political stability is crucial to maintaining Malaysia as a trusted investment destination, arguing that investors need confidence in stability before committing funds, according to Bernama.

Bank Negara has made a similar point, noting that policy consistency and strong economic fundamentals support investor confidence.

Importantly, Malaysia has re-entered Kearney’s Index after an absence of 12 years – and at a very respectable 21st spot. Perhaps that’s because we’ve had a relatively calm four years until now. For sure, we cannot change PMs four times in five years.

So perhaps the message for Malaysia is quite simple: Slow down.

We need to take a breather. Not every political disagreement needs to become a national crisis. Not every policy needs to be reinvented. Not every government announcement needs to produce a counter-announcement before lunchtime.

Don’t change rules regularly or, worse, overnight.

Sometimes, the best thing a government can do for business is simply to let businesses get on with business.

Sometimes the most reassuring government announcement is the least exciting one: “The policy remains unchanged and if it is no good, just cancel it.” And there is nothing wrong in making a reversal if it helps.

Boring speeches and statements may not generate many headlines but they might generate jobs. Malaysia does not need to become dull. We should remain energetic, innovative and ambitious. But perhaps our politics could become a little less theatrical, and our policymaking a little more predictable.

We have enough drama in the world already. News organisations here are getting tired of politicians who shoot off their mouths with mindless racist remarks.

Investors are not asking Malaysia to be perfect. They are asking whether they can trust the ground beneath their feet.

And if being a little boring helps to provide that confidence, perhaps boring is exactly what we need right now. After all, there are worse things for a country to be known for than being predictable.

Small tuition centres, big controversy

THERE is a saying that we should always read the small print but most of us unfortunately don’t, although there may be hidden complexities that could haunt us later on if we are not cautious.

In this case, the controversy over the 30% bumiputra equity in tuition centres originates from the 2006 guidelines in the Private Educational Institutions Policy Statement Book published by the Education Ministry.

The then minister was Datuk Seri Hishamuddin Onn, who served under the administration of the late Tun Abdullah Ahmad Badawi.

The guideline was introduced as an administrative mechanism to align private education with Malaysia’s broader socio-economic goals.

That historical fact is important because the controversy has somehow become another issue for the current Government to defend.

It was only a small paragraph in the guidelines. To be precise: Section 6.3.2 of the document stated that any private educational institution (including tuition centres, language centres, and enrichment hubs) operating as a Sdn Bhd (Private Limited Company) was required to have a minimum of 30% bumiputra equity ownership.

It remained dormant for the last 10 years until the issue suddenly blew up last month when tuition centre operators were said to be told that upcoming 2027 licence renewals would need to fulfil the 2006 rules.

Operators who had run successful businesses for decades potentially faced the sudden requirement to give up or restructure 30% of their shares to bumiputra partners just to keep their licences, leading to immediate political backlash and its eventual abolition.

The Madani government, especially Education Minister Datuk Seri Fadhlina Sidek, found itself in a storm which it has no part in as the policy wasn’t drawn up by her or the present government.

She has since cancelled the ruling but some internet users, who do not know the background, has slammed the government for making a U-turn while Umno Youth chief Dr Akmal Saleh has criticised the abolition.

Ahead of the general election, we can expect plenty of political rhetoric but there are times when governments should be judged not by how many new rules they introduce, but by how willing they are to remove rules that no longer make much sense.

The decision to scrap the 30% bumiputra equity requirement for private education institutions, including tuition centres, is a sensible move.

Tuition centres are not giant corporations or major investment vehicles. Most are small businesses, often started by teachers, former teachers or entrepreneurs who have invested their own savings and spent years building up their reputation in the neighbourhood.

The present Government did not create the 2006 policy. What it has done is recognise that the requirement needs to be reconsidered in today’s circumstances and, following discussions with the Investment, Trade and Industry Ministry (Miti), remove the minimum 30% equity requirement for private limited companies operating private educational institutions.

Now, Miti has said it was unaware of the abolition and that the matter was under the purview of the Economic Planning Unit (EPU), which is under the Economy Ministry.

Tuition centres today are part of the education ecosystem for thousands of Malaysian families. Parents turn to them for additional lessons in mathematics, science, languages and other subjects.

They are often modest, neighbourhood-based operations rather than large commercial enterprises which provide an important support system for families.

Imagine a teacher who has spent 15 or 20 years building a tuition centre, paying rent, salaries and other operating costs, only to be told that a portion of the business must now be given up to meet an equity condition.

What problem are we really solving? If the objective is to increase bumiputra participation in education, there are surely more constructive ways of doing it.

The Government can provide financing, training, grants, premises, mentoring and access to markets for bumiputra educators who want to establish tuition centres.

That would create new bumiputra entrepreneurs rather than requiring existing small businesses to rearrange their ownership.

There is also a fundamental distinction between encouraging participation and imposing ownership.

The first helps people build businesses. The second can become merely a licensing condition.

A good teacher is valued for his or her ability to teach, not the percentage of shares held in the company.

That does not mean bumiputra economic participation is unimportant. Far from it. It remains a legitimate policy objective.

But the question is whether every economic activity requires the same instrument.

There is a difference between restructuring the ownership of a large corporation, opening up major commercial opportunities and dealing with a small tuition centre operating from a shoplot with a handful of teachers.

Applying the same ownership principle indiscriminately can produce unintended consequences.

Removing the 2006 requirement therefore provides something equally important in business: certainty.

It also sends a message that the Government is prepared to review old policies when they no longer fit the realities on the ground.

That should not be seen as abandoning bumiputra policy. It should instead be seen as asking whether the policy instrument is appropriate for the particular sector.

There is nothing wrong with encouraging more Bumiputera participation in private education.

But the better question is how to create more opportunities for bumiputra educators to become successful owners in their own right such as providing them capital, training them to run tuition centres, make premises available, provide mentoring, help them compete and other support.

That is likely to produce more sustainable businesses than simply requiring someone else’s business to surrender 30% equity.

Let’s get our priorities right – we need tuition teachers to provide better supporting teaching, safer premises and affordable education for our children and not worry about equity.

Politicians and officials who make a fuss out of this seriously need immediate tuition to get them to think rationally and develop some common sense.

When a Ruler dismisses his entire Exco

IT was already almost midnight when the Negri Sembilan palace sent a text message to Mentri Besar Datuk Seri Haji Ismail Lasim that his entire executive council line-up had been sacked with immediate effect.

The simple WhatsApp message was followed by a hard copy of the revocation of their appointments handed to the state leader.

It must have surely come as a shock to Ismail. He is now tasked by the Ruler to propose a new list of candidates for the state exco to ensure continuous governance.

It would not be easy as the Ruler still has the power to reject names which he feels are not acceptable.

Most media outlets had closed their services when the late-night news came, except for Bernama, The Star and Sin Chew.

The sacking of the entire state exco by a Ruler is unprecedented, but there are moments in constitutional history when a single act carries a meaning far greater than the announcement itself.

The decision by the Yang di-Pertuan Besar of Negeri Sembilan, Tuanku Muhriz Tuanku Munawir, to revoke the appointments of the state executive councillors is one such moment.

The 10 Exco members were appointed only last month. Now, barely weeks later, their appointments have been revoked with immediate effect.

The Istana said the Exco members had breached their oath of office through their actions and statements on Sept 15.

The oath, among other things, required them to pledge allegiance to the Ruler and the Royal Institution, protect the State Constitution and acknowledge the authority vested in the Dewan Keadilan dan Undang (DKU)

This is therefore not merely about changing a team of state ministers. Ismail and the exco must have missed the legal implications when they endorsed a proclamation to recognise the removal of the Ruler on Sept 17.

They maintained that they were acting on a proclamation by the state’s traditional chieftains rather than driving it unilaterally. They also openly recognised Tunku Nadzaruddin Tuanku Ja’afar as the new Ruler.

But the Attorney-General’s Chambers then issued a statement clarifying that the MB and the exco do not possess the legal or constitutional authority to vacate the throne or remove a Ruler.

The Dewan Keadilan dan Undang (DKU) – the state council governing customary justice – has also firmly rejected the Undangs’ proclamation, declaring that Tuanku Muhriz remains the legitimate Ruler and that there is no vacancy.

The dispute goes to the heart of how constitutional monarchy is supposed to function.

Under Article XXXVIII(5) of the Laws of the Constitution of Negri Sembilan 1959, an Exco member other than the Menteri Besar holds office at the pleasure of the Yang di-Pertuan Besar. The Ruler has therefore exercised a constitutional power by revoking the appointments.

The post of the MB can only be revoked by the state assembly or else he, too, probably faces the wrath of the palace.

The timing of the state exco sacking makes the decision especially significant. The state is already caught in an extraordinary dispute over the position of the Ruler himself.

It also sends a very clear message about the relationship between the Ruler and those appointed to the Executive Council.

An Exco member is not simply a political representative who answers only to his party or coalition. Once appointed, he assumes a constitutional office and takes an oath, which matters.

In a constitutional monarchy, political power is exercised within a framework of law, institutions and conventions. Ministers may have political mandates, but they also have constitutional responsibilities.

This is why the wording of the Istana statement is important. The Ruler did not merely say that he had lost confidence in his Exco.

The appointments were revoked on the stated ground that the councillors had violated their oath of office. That distinction deserves attention.

At the same time, the dismissal does not mean that the government has ceased to exist in Negeri Sembilan.

The Menteri Besar remains in office and has been required to submit names for new Exco appointments for the Ruler’s consideration and consent.

The Istana has also stressed that the administration must continue without disruption and that the interests of the people must remain protected, Bernama reported.

This is an important point because ordinary Malaysians should not become collateral victims of a constitutional dispute.

Schools must open. Hospitals must operate. Local authorities must function. Public servants must continue their work. Development projects and essential services cannot be suspended because politicians and constitutional authorities are in dispute.

The machinery of government must continue even when those at the top are fighting over constitutional interpretation.

Negri Sembilan’s system of constitutional monarchy is not identical to the conventional hereditary monarchy found in other states.

Its institution of the four Undang and the role of the Dewan Keadilan dan Undang give the state a distinctive constitutional and customary structure.

The power concerning the position of the Yang di-Pertuan Besar is governed by specific constitutional provisions and customary practices.

That makes it even more important for every institution to remain within its proper constitutional lane.

The current dispute has produced competing claims about who has authority to make decisions concerning the Ruler.

The lesson for Malaysians and politicians is this – a Ruler has constitutional powers. The elected government has executive powers. The state assembly has legislative powers. The courts have judicial powers.

None of these institutions should seek to exercise the powers belonging to another.

That principle is particularly important in a constitutional monarchy because the strength of the institution does not come from political intervention. It comes from adherence to the Constitution.

The dismissal of the Exco is a reminder that appointment to high office comes with an oath, that constitutional powers carry responsibilities, and that political office does not place anyone above the constitutional framework.

Have businesses forgotten they have customers?


Source: AI-generated image.

IF you are a regular traveller at Japanese airports, you would notice that Japanese airline staff and ground crew bow to their waiting customers before opening check-in counters.

They step out from behind the counters and line up together and bow deeply in unison. Flight attendants and the pilots, who walk by their airline counters, also do the same to the queuing passengers.

It’s a profound expression of omotenashi, Japan’s deep-rooted culture of hospitality, respect and gratitude.

Such a brief ritual also shows discipline, professionalism and care for customers right from the start of the service interaction.

Airlines like All Nippon Airways (ANA) and Japan Airlines (JAL) uphold these customs consistently across the country’s airports.

In recent years, I have personally experienced Chinese airlines attendants who helped to put on the slippers for its Business Class passengers which most of us quickly and politely decline their assistance.

As a traveller who has visited over 60 countries on many airlines, I can safely say that Asian countries easily beat Western nations when it comes to services.

Many businesses have forgotten a simple truth: without customers, there is no business.

Instead of viewing people as customers whose loyalty must be earned and maintained, many sectors have adopted labels that subtly change the relationship.

Most airlines see people as passengers. Hospitals see them as patients. Museums see them as visitors. Universities see them as students.

Government-linked service providers see them as account holders or users. The terminology may appear harmless, but it often reflects a deeper mindset.

Consider the airline industry. Airlines compete fiercely on routes and pricing, yet many have become experts at treating customers as logistical units to be processed rather than individuals to be served.

Some flight attendants seemed to give the impression that passengers are a nuisance. I have in mind a certain European airline whose flight attendants are downright rude.

Automated systems, endless call centre queues, opaque fees and inflexible policies leave travellers feeling that their inconvenience is merely part of the business model.

The healthcare sector presents a similar challenge. While patient care is rightly the primary concern, some hospitals seem to forget that patients are also paying customers.

Long waiting times, poor communication, confusing billing systems and a lack of empathy can make people feel powerless at a time when they are already vulnerable.

Museums and cultural institutions are not immune either. Many invest heavily in exhibits and facilities but pay insufficient attention to the visitor experience.

Staff who appear indifferent, confusing signage and limited engagement opportunities can leave visitors feeling more like a statistic than a valued supporter.

Recently, I walked over to a guide at the famous Louvre museum in Paris to ask if my ticket came with a translator headset. But the guide, in a stern and rude voice, told me to read my ticket before asking him any questions.

He had obviously failed to understand the fundamental principle – I was a paying customer. If he didn’t like his work, he should quit and not give the organisation a bad name.

The problem is not the labels themselves. Passengers, patients and visitors are accurate descriptions. The issue arises when organisations allow these labels to replace the customer mindset.

A customer-centred organisation constantly asks: How easy are we to deal with? Are we respecting people’s time? Are we listening to feedback? Would someone choose us again if they had alternatives?

This is the moment when we must look to leadership, regardless of the organisation, the business or the service. From the top, what is the tone being set? Is it one that truly values professionalism and mutual respect?

Recent research from the Chartered Management Institute (CMI) found that organisations that invest in training their managers reap the benefits when it comes to employee satisfaction.

Conversely, one in three people said they have walked away from a job because of a bad manager or toxic workplace. If you’re running a business but are not training your managers, you are inviting a revolving door of staff along with expensive recruitment costs to find replacements.

More importantly, satisfied employees, the ones who feel supported by a manager who knows what they’re doing, translate time and time again into better customer service.

The most successful companies understand that customer experience is not a department; it is a culture. They recognise that every interaction shapes reputation and loyalty.

Ironically, many organisations spend millions on branding campaigns promising excellence while overlooking the daily experiences that truly define their brand.

A smiling advertisement cannot compensate for poor service. A glossy website cannot replace genuine care.

In an increasingly competitive world, customers have more choices than ever. Social media also ensures that poor experiences travel faster and further than any marketing campaign.

Businesses and institutions that forget they have customers may continue operating for a while, especially if competition is limited. But eventually, dissatisfaction accumulates. Trust erodes. Loyalty disappears.

The lesson is straightforward. Whether someone is called a passenger, patient, visitor, student or subscriber, they remain a customer.